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IF INTERNET STALLS .. what is the new normal ?

A super-senior citizen who has posted 3250 consecutive blogs on a spiritual website called up totally confused & helpless regarding whom to complain.


Because, he has a problem. His blogs were not appearing in 'Profile' column from where he used to communicate with others on the 'WhatsApp groups.


I was reminded of Kevin Costner's 'Waterworld' ; a chilling reminder of how precious soil or mud becomes when the entire world is overcome by the sea.


For a simple matter like putting a broadband connection on hold you have to go through 5 -7 steps of identification before you get a human voice at the end of it.


Therefore, while the first interface regarding customer complaints is already with a bot, the advent of AI is likely to take customer interaction on a different spin.


Man vs machine is therefore not a fantasy in the realm of science fiction. But is there a light at the end of the tunnel for those like my uncle mentioned above ?


There could be several choices in customer interaction; those who want the machine, those who don't mind it & the rest who prefer only human intervention.


THE SECOND OPINION knows that the future is already upon and is clued in to the commercial, the ethical and the practical aspects to help you in your choices.


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Guest
Jun 05, 2023
Rated 5 out of 5 stars.

Very true and little scary thought for the older generation

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